On Dec 23, the customer manager of the State Grid Jinchang Power Supply Company conducted a safety inspection of power usage at Jinchang New Sunshine Photovoltaic Power Co, Ltd and Jinchang Jinyao Power Generation Co, Ltd. They proactively inquired about the companies' needs and tailored a "premium package" specifically for them.

The customer manager shall focus on conducting comprehensive inspections of potential hazards related to the operation of power equipment, wiring of metering devices, voltage quality and whether the transformer is overloaded. Any identified issues should be promptly reported to the customer for rectification. Additionally, the customer manager should ensure that the enterprise establishes a hidden danger management ledger and improves its emergency response plan for malfunctions.

"If it hadn't been for your inspection, I wouldn't have known that there was a device in a 'sub-optimal' state," a staff of Jinchang New Sunshine Photovoltaic Power Co Ltd said.

In recent years, to continuously optimize the business environment, the company has been fully committed to providing excellent power supply services, acting as a reliable "power nanny" for enterprises. To accelerate the development of major industries and meet the increasing electricity needs of businesses, the company has established a green channel for power handling and set up a dedicated "power team" to connect with enterprises, making power supply more adaptable to innovative business models. The company proactively explores potential service needs of enterprises, tracks their electricity usage throughout the process and extends the service timeframe for electricity. By taking the initiative to conduct door-to-door "pulse checks" and carrying out thorough troubleshooting for special line customers within its jurisdiction, the company also offers "zero-distance" services through various means such as the online State Grid APP and WeChat groups for customer service. It optimizes the enterprise's power supply plan for peak winter demand, analyzes factors like equipment overload, load forecasting and distribution, as well as weak links in power grid operation, to fully ensure the safe and reliable operation of customer equipment.

Simultaneously, through door-to-door visits and discussions, the company has gained a deep understanding of the urgent and challenging issues related to power consumption faced by enterprises. By focusing on providing high-quality and reliable power supply and promptly addressing customers' power supply needs, the company has gained a detailed understanding of the current production scale, operation of electrical equipment and power load demands of enterprises. It extends its power supply services into the actual production process of enterprises, tailors exclusive power supply service plans based on the actual production situations of enterprises and delivers high-quality services that resonate with customers.