BEIJING -- The hotline services of 20 major international metropolises around the globe have proven outstanding performance in terms of process governance, collaborative governance, smart governance and responsive governance, according to a report released Wednesday in Beijing.

The Evaluation Report on Worldwide City Hotline Services and Governance Effectiveness was issued during the 2024 Beijing Forum on Swift Response to Public Complaints, which lasts from Wednesday to Thursday.

Co-organized by the Chinese Academy of Social Sciences, China Media Group, the Communist Party of China Beijing Municipal Committee and the Beijing municipal government, the forum focuses on searching for innovative and practical solutions to issues facing public service and sharing experience on urban governance.